The Best Virtual Assistant Companies of 2020

Best Live Answering Service for exceptional 24/7 coverage.

Location

King of Prussia, Pennsylvania.

Languages

English and Spanish

What Is Specialty Answering Service (SAS)?

Specialty Answering Service is a bilingual call center company that helps fast-growing businesses close deals and provides amazing live customer support 24 hours a day. SAS provides friendly virtual receptionists and personalized call handling. It offers plans to accommodate any business.

Specialty Pricing

Specialty is an affordable service. It offers multiple pricing options, both per call and per minute, and both at low prices. You are free to decide which plan structure is best suited to your needs. Toll-free and local numbers are included in every package.

Specialty Best Features

• Custom accounts and call scripting – Done to ensure flawless branding
• Customer Support – SAS offers by phone, email, social media, and live chat
• Straightforward Approach – You pay only for what you use, with no unnecessary fees or hidden costs
• Intensive Staff Training – It takes twice as long as the industry standard
• Personalized Approach – Access to a single account manager who works with just a handful of customers
• Fast Service – SAS guarantees that inbound calls are answered in three rings or less.
• Utmost Security – The call center is ISO 27001 certified and PCI compliant to ensure maximum security.
• Free two-week trial period – Ability to learn how the solutions will improve your business performance

What We Didn’t Like

• SAS charges a one-time fee of $50 to set up your account.

Specialty User reviews

• Most of the reviews on Clutch.co concerning the services of Specialty Answering Service are positive, reaching a rank of 4.4 stars out of 5. This makes Specialty Answering Service one of the top virtual assistant companies on this user review site.
• Users at Trustpilot.com are also happy with the fantastic customer service at Specialty Answering Service. Out of 81 reviews, the average is 4.6 stars.

We Recommend Specialty for

• When you’re looking for a provider that offers different plans.
• When you’re unsure how much service you will require, SAS pay-as-you-go can be a great solution.

Best for fully customized call-center solutions

Location

Houston, Texas

Languages

English and Spanish

Westpark provides US-based agents who are thoroughly trained in the specifics of your call handling procedures. Agents are tested for typing speed, spelling, grammar, and comprehension, as well as communication and listening skills. All Westpark agents are trained internally and work in a state-of-the-art call center. In the event of pandemics and natural disasters, the agents can also be deployed remotely.

Westpark Communications Pricing

Westpark Communication offers flexible plans without long-term contracts that can be adapted to your company’s needs. The tailor-made rates and service plans allow you to scale up or down at any time.

Westpark Communications Best Features

• Personalized services – All services are tailored to the way you want to serve your customers.
• Flexible plans – Westpark Communications do not require long-term contracts and can be adapted to your business.
• Advanced automated infrastructure – Westpark Communication utilizes the latest technology to ensure that your data is kept safe and secure.
• Round the clock availability – Live service staff available 24/7, including all major holidays
• Multilingual services – You can choose whether you’d like services in English and Spanish, with translators on speed dial for other languages.
• Widespread location wise – Offices in multiple locations and data centers
• Strong company culture – In-house training and culture with some of the lowest turnover in the industry

What We Didn’t Like

• Undisclosed information about pricing
• No free trial

Westpark Communications User Reviews

Out of 29 reviews, the average grade of Westpark Communications is 3.4 stars at Indeed.com.
When it comes to client reviews, on Clutch.co, there are only 4 reviews by users and the mark 4.8 stars may not be objective.

We Recommend Westpark Communications for

• When you’re looking for tailor-made rates and service plans
• When you need multilingual services
• When you need 24/7 live service staff

Best remote staff, premium virtual assistants, marketers, and more on a monthly subscription.

Location

Towcester, UK, and New York

Languages

English, German, French, and more

What Is Boldly?

Boldly is a Premium staffing company with team members in North America and Europe. It helps founders and executives to move their business forward by providing highly qualified remote employees they can trust for a simple monthly subscription to represent their company and take on responsible roles.

Boldly Pricing

Affordable subscriptions offer exceptional value, especially considering the skills that the Boldly assistant has. Whichever plan you choose, you benefit from the same personalized matching process and quality. A 30-hour plan starts at £990/mo + VAT. This includes a virtual executive assistant, project management, email marketing, social media, content marketing, accounting, and customer service.

Boldly Best Features

• Extensive experience – Boldly employees have 10-15 years of experience in their field and have the skills, track record, and maturity to handle more complex tasks and to represent you as an integral part of your team.
• Get to meet your assistant before subscribing to their service – Boldly will carefully match you with a dedicated assistant. You’ll have the opportunity to meet them before you decide to subscribe.
• Always there to fulfill your needs – The extended team will accompany you every step of the way to cover a busy weekend or emergency.
• Worldwide teams – The teams are based in North America and Europe, so they can help you bridge the gap between countries and continents and easily enter new markets with ease, handling your job in multiple languages.
• No hidden costs – There are no additional costs for your Boldly Assistant to use your company’s email, perform urgent tasks, or add additional users.

What We Didn’t Like

• No trial
• No information offered in regards to unused monthly hours
• The virtual assistants work business hours only

Boldly User Reviews

• When it comes to reviews by employees, on Glassdoor, it has a rank of 4.9 out of 64 votes. It’s mostly because of the freedom they are getting due to the remote work.

We Recommend Boldly for

• When you’re looking for more than just a virtual assistant to support customers
• When you want to take the opportunity to get to know your assistant before you start your subscription
• When you need agents with 10-15 years of experience

Best for omni-channel customer support service

Location

• Denver, Colorado
• Calgary, Alberta, Canada

Languages

Multilingual

What Is SureCall?

SureCall is an award-winning provider of customer support services. It provides multilingual inbound and outbound customer support through multiple channels. The company specializes in technical support and customer service, inbound sales and order processing, and outbound telephone sales and telemarketing. This means your customers are served via voice, webchat, email support, and social media.

SureCall Pricing

The information is not available on the website, but you can request it by filling out a simple request form or by calling one of the offices in the US or Canada directly.

SureCall Best Features

• Cover everything – Handles every transaction and connection for your business, regardless of the channel through which it occurs.
• Latest technology – Applications that move seamlessly between cloud platforms thanks to the best virtual assistant software
• Utmost security – Secure data centers and secure online payment processes
• Omni Channel solutions – Ensure that all your transactions flow smoothly and can be easily processed through a single super-secure platform
• Fully customized design elements – They allow SureCall to create any solution needed to streamline business processes and the virtual assistant software.
• Always there for your needs – Warranty helpdesk and customer service helpdesk
• Virtual Receptionist reservation and registration
• Order entry, food service delivery processing
• Surveys
• After-hours customer service escalation
• Real estate services
• Online processing, email response services, data collection and processing, and more

What We Disliked

• Information about pricing is not offered. You have to fill out a request form or call one of the offices.

SureCall User reviews

• On Glassdoor.ca, according to the employees’ reviews, SureCall has earned 3.4 stars.
• This VA company has two excellent reviews from clients on Clutch.co. However, due to the low number of responses, we cannot really know whether the rating is objective or not.

We Recommend SureCall for

• Foodservice delivery businesses
• Multilingual service and support
• If you need your customers to be serviced via voice, webchat, email support, and social media

Best for office space, phone answering, and professional virtual assistants.

Location

• Denver, Colorado,
• Over 60 Intelligent Office locations across the US and Canada

Languages

English

What Is Intelligent Office?

Intelligent Office offers customized solutions for companies of all sizes. This can be a virtual office, meeting rooms, or an assistant. The Intelligent Assistant can help you answer calls, contact potential customers, make appointments, or do anything else because it easily can be tailored to your needs.

Intelligent Office Pricing

You can try Intelligent Office services free of charge. You can get a free meeting room, a virtual assistant, a free phone trial, free phone answering, or even an entire day of Executive Assistant Suite. To get a quote for your business needs, you should contact the company directly.

Intelligent Office Best Features

• Office space – Specifically designed to maximize your productivity and impress your customers
• Meeting rooms – A professional meeting room (without long-term commitments), equipped with whiteboards, projectors, comfortable seating, telephone, and even coffee and tea
• Virtual address – In addition to an address on your business card, you will receive a place where your documents and other deliveries are received and forwarded according to your needs
• Telephone answering – In case your potential customer calls and you need a professional virtual receptionist to act as the first point of contact for your company
• Virtual Assistant – A highly qualified assistant with the specific skills you need, whether it is contacting potential clients, making appointments, or other tasks

What We Disliked

• Undisclosed information on pricing on the website. You need to request a quote.

Intelligent Office User reviews

• Reviewers recommend the Executive Suite because it provides a complete virtual assistance services list that allows you to save money by simply deploying the Intelligent Office team rather than hiring, training, and managing your own staff.
• At Clutch.co, from 26 reviews, Intelligent Office has earned 4.5 stars, making it one of the top virtual assistant websites.

We Recommend Intelligent Office for

When you need an address for your company and a first point of contact for potential customers
When you are looking for a meeting room to impress your customers
When you are looking for a professional virtual assistant

Best virtual assistant for your everyday business needs

Location

El Salvador

Languages

English and Spanish

What Is UASSIST.ME?

UASSIST.ME offers you the best virtual assistants to help you grow your business by eliminating the need to spend valuable time on administrative tasks that do not require strategic decision-making.

UASSIST.ME Pricing

UASSIST.ME is one of the virtual administrative assistant companies that offer different plans according to your needs.

The plans are available in three categories: virtual support, design and development, and other solutions. The monthly fee covers employee salary, benefits, vacation time, bonuses, and office space and equipment. It includes scanning, emailing, data entry, and so on, as well as unlimited calls in the US and Canada.

UASSIST.ME Best Features

• Solid knowledge – Management team with US college and work experience and various backgrounds such as marketing, finance, business, public relations, programming, and design
• Internationally recognized winner – Extensive experience in the sector, with several awards over the years.
• Matching your time needs – Adaptable to all North American time zones.
• Location where the US dollar is the official currency.
• Neutral accents and bilingual services in English/Spanish.
• Very low supervisor to employee share – ecommerce, administrative, marketing, legal, real estate, and community solutions.
• Quick and easy procedure for hiring a virtual assistant. Once you choose one of the plans and meet your assistant, you are ready to go.

What We Disliked

The minimal hour plan doesn’t include a backup assistant. You have to subscribe to the plans with more hours for this service.

UASSIST.ME User reviews

• UASSIST.ME has plenty of positive virtual personal assistant reviews, on Clutch.co, with an average of 4.6 stars. This makes UASSIST.ME one of the best virtual assistant companies for 2020, providing extraordinary assistants for extraordinary people.
• According to UASSISTME reviews, this company provides the best personal assistant professionals who are well-prepared and deliver high-quality work.

We Recommend UASSIST.ME for

• When you need bilingual virtual assistance services in English and Spanish.
• When you want to save valuable time on administrative tasks that do not require strategic decision-making.
• If you need virtual assistance in ecommerce, administration, marketing, legal matters, real estate, and community.

Best professional virtual receptionist and phone answering services.

Location

Phoenix, Arizona

Languages

English and Spanish

What Is ReceptionHQ?

ReceptionHQ offers virtual receptionists and solutions and services for telephone answering. Regardless of the size of your business, your company will benefit from the human assistant connection, as a friendly, professional receptionist always answers your customer or client calls.

ReceptionHQ Pricing

ReceptionHQ offers a free seven-day trial period, which you can try out before you buy. You don’t need to provide a credit card. After the trial period, you can choose a month-to-month subscription for full control.

ReceptionHQ Best Features

• Always there for you – Round-the-clock answering service for phone calls by a US-based receptionist who uses your script to ensure that all calls represent your brand and values
• Call forwarding, messaging service, and personalized greeting
• The freedom to keep your existing number or get a new one
• Customized queuing messages – In order to give your business a certain level of professionalism
• High level of professionalism – A professional virtual assistant to answer your customers’ questions over the phone, make appointments, manage reservations, and change bookings
• Dedication and customization – A dedicated account manager and customized service that is fully tailored to meet your evolving needs

What We Disliked

The plans for personal assistants have an initial setup from $50 depending on the complexity.

ReceptionHQ User reviews

• ReceptionHQ has an average rating of 4.2 stars on Clutch.co. Users say there were “zero calls missed” due to the efficiency of ReceptionHQ’s virtual secretary services.
• ReceptionHQ also has a good reputation among employees. Their rank 4.1 stars on Indeed.com, with employees saying that it’s “the most positive culture where your voice is heard.”

We Recommend ReceptionHQ for

When you need highly professional bilingual virtual assistance services in English and Spanish
ReceptionHQ provides a user-friendly customer portal and smartphone apps for tech-savvy clients. You can easily manage your call, greeting, transfer, forwarding, and message preferences in real time via the online customer portal or via the best virtual assistant app for iPhone and Android.

The best virtual assistant for hiring an entire expert remote team on-demand.

Location

Pittsburgh, Pennsylvania

Languages

English

What Is Virtual Assist USA?

Virtual Assist USA is on the top of the list of virtual assistant companies for small businesses, entrepreneurs, and even Fortune 500 corporations who do not have the equipment, funds, desire, or need to hire a full-time in-house employee.

Virtual Assist USA Pricing

You are never bound by a contract or forced to use or lose your hours monthly. There is never a minimum number of hours. You pay for what you use to the minute. The Virtual Assist USA system methodically records time in one-minute increments so that the billing is correct every time.

Virtual Assist USA Best Features

• Knowledgeable and experienced team – All virtual assistants have a college education and at least a decade of experience, and the team is constantly trained to keep up with new trends.
• Easy process of acquiring a VA – No hiring costs and no interviews.
• Half time availability– Virtual assistants are shared with a few other clients, so they are available for all communication within half a working day.
• Highly collaborative team – Virtual Assist USA works as a collaborative team, providing specialists in areas such as marketing, technology, social media, and more.
• Not an outsourcing company – An all-American team based entirely in the US. All virtual assistants are native English speakers.

What We Disliked

• You can’t interview the virtual assistant
• No instant turnaround

Virtual Assist USA User Reviews

• The personal assistant site Virtual Assist USA has a 4.5-star rating on Clutch.co based on four client reviews. Users like their professional VAs, the human touch, and the excellent service.
• Based on seven employee votes on Glassdoor.com, Virtual Assist USA has a rating of 4.2, making it a perfect place to work as an online virtual assistant.

We Recommend Virtual Assist USA for

• When you look for a virtual assistant who is a native English speaker.
• When you need an all-American team working entirely in the US
• When you need a specialist in areas such as marketing, technology, social media, and more.

Best in providing affordable and effective outsourced solutions for today’s global market.

Location

Hollywood, Florida

Languages

English

What Is Call Center Pros?

Call Center Pros is a complete business process outsourcing service provider for inbound and outbound call center solutions, personal virtual assistants for busy executives and managers, live chat, and email support agents.

Call Center Pros Pricing

Call Center Pros offer various price plans. However, you will need to fill out a simple form with basic information about your business request to receive the information.

Call Center Pros Best Features

• Full time availability – Call Centre Pro offers are available 24 hours a day.
• Professionalism – Every phone call is answered promptly and precisely by agents with neutral and clear accents.
• Culture match – Outsourced services designed specifically for businesses in the United States
• Instantly approachable agents – Live chat support agents are available with one click to provide an immediate solution.
• A dedicated team to help coordinate, hire, train, and manage all hired employees
• Free initial consultation – This way you can find out what Call Centre Pros can offer your business.

What We Disliked

Undisclosed information on pricing on the website. You need to request a quote. However, you get a Free initial consultation, so you can discover what Call Center Pros is able to offer your business.

Call Center Pros User Reviews

• As one of the best virtual assistant companies, Call Center Pros has a 4.0-star rating on Indeed.com by employees, 4.5 stars on Clutch.co, and 4.7 stars on its Facebook profile given by 62 users.
• Clients praise the company for its efficiency, as well as the time and money-saving potential Call Center Pros offers.

We Recommend Call Center Pros for

• When your business is located in the US
• When you are a business executive or manager
• When you need live chat and email support

Best for skilled virtual assistants.

Location

Kolkata, India

Languages

English

What is MyTasker?

MyTasker provides virtual reception services, customer service, online accounting support, marketing services, administrative services, and writing support for offshore customers. A team of qualified virtual assistants ensures that each task is performed with precision and completed on time. MyTasker is top of the list of best virtual assistant companies in India.

MyTasker Pricing

Subscription plans range from 10 hours/30 days to full Dedicated Assistant. MyTasker introduced a “pay as you go” plan with unlimited validity, allowing members to use the service on demand without a monthly subscription. MyTasker also offers additional discounts of 5%, 10%, and 15% on a recurring basis if you choose a quarterly, semi-annual, or annual plan.

MyTasker Best Features

• Ideal for smaller companies – Provides services for small, medium, and large companies, as well as for startups and individuals.
• New, creative approach – Creative thinking, developing out-of-the-box strategies, and innovative business development solutions for clients worldwide.
• Dedicated virtual assistants
• Seasoned experts – Assistants with years of quality experience in administration or accounting, website design & development, or writing
• Professionalism – Every single task or project is executed with meticulous precision.
• Free starting point – Exclusive trial version that allows clients to set up their work process, share their instructions, and make a proper assessment before proceeding with any of the plans.
• Loyal and secure employees – All employees have undergone thorough background checks, and each employee must sign a Non-Disclosure Agreement (NDA ). In addition, MyTasker is always willing to sign an NDA with any customer or company.

What We Disliked

• Only English language virtual personal assistant online.

MyTasker User reviews

• Employees at MyTasker for Glassdoor.com rate it with 4.2 stars.
• The client testimonials on MyTasker’s website describe it as efficient in communication, valuing its services and the 24/7 virtual assistant option.

We Recommend MyTasker for

When you need to try the service before you subscribe.
If you need assistants with years of experience in administration or accounting, website design & development, or writing.

Best virtual assistant for a US-based VA who can take care of your to-do list for a fraction of the cost of a full-time assistant.

Location

New York

Languages

English

What Is Time etc?

Time etc provides Virtual Assistant for entrepreneurs who need help with tasks such as managing their schedule, finding the cheapest flights, writing a blog post, doing research on a particular topic, or writing tweets.

Time etc Pricing

You can get your own dedicated assistant from just $270 a month. With each plan, you can add unlimited tasks to the Virtual Assistants. It’s free to add additional assistants and users, you get premium support, and your unused hours are rolled over.

Time etc Best Features

• No obligation or contract that ties you to their services – You can change or cancel plans at any time.
• Thorough process of recruitment – A unique 10-step selection process means you know that your Time etc
• Virtual Assistant will be trustworthy, reliable, and dependable.
• Highly experienced experts – Experienced US Virtual Assistants with an average of 12 years of experience working in companies such as Apple, AOL, and Virgin.
• Any type of help – Assistance with administrative tasks and organization, writing, social media and marketing, research, sales, and more.
• Free trial without a credit card or purchase and with a value of up to $25
• Money-back guarantee for every task
• Easy to access – Access via web, mobile applications, email, and phone

What We Disliked

• No info on whether multilingual support is available.

Time etc User reviews

• Based on 104 employee reviews on Glassdoor.com, Time etc has a rating of 4.6 stars.
• Users say customer service at Time etc is excellent, perfect for small business owners due to affordability and effectiveness.

We Recommend Time etc

• Daily tasks such as writing, social media, and marketing, research, sales, administration, organization, and much more
• If you want to be involved in the process of matching with the personalised virtual assistant

Best for hiring a US-based virtual assistant or an overseas-based one on different weekly plans.

Location

• Miami, FL
• India
• Philippines

Languages

English

What Is WoodBows?

WoodBows provides virtual assistant services that enable business owners, entrepreneurs, and executives to save as much time as possible and focus on their business growth and achieve a healthy work-life balance.

Virtual assistants can help with business operations, accounting, administrative tasks, customer service, calendar management, digital marketing, online lead generation, ad placement, calendar management, appointment setup, lead tracking, website maintenance, social media management, transaction, and CRM management.

WoodBows Pricing

WoodBows offers flexible weekly plans for over 1000 customers. No contract is required, and you are free to cancel at any time. You can choose from 5-, 10-, and 20-hour plans or opt for the full-time plan. In addition, you can always request a free consultation if you need anything else. The prices for US-based assistants are different from those for virtual assistants in the Philippines and India.

WoodBows Best Features

• Latest technology and tools to monitor progress – WoodBows uses the Time Doctor Tool for time tracking and project monitoring.
• Experienced experts – Professional virtual assistants with college degrees and more than 10+ years of experience
• Full-time availability of your VA – The dedicated virtual assistant will be available by phone around the clock.
• Knowledge and fluency – All virtual assistants are native English speakers or speak fluent English.
• Different locations – The staff work from well-supervised offices in the US, Philippines, and India.
• Various specialties – Specialties include real estate, web and graphic design, digital marketing, customer service, application development, software development, content writing, and data entry.

What We Disliked

Prices for US-based virtual assistants are different from those for virtual assistants in the Philippines and India.

WoodBows User reviews

• The only review on Clutch.co says “WoodBows’ virtual assistants are extraordinarily good.”

We Recommend WoodBows for

• When you need native or fluent English speakers.
• When you need help with areas such as real estate, web and graphic design, digital marketing, customer service, application development, software development, content writing, and data entry.

Best for hiring virtual assistants and bookkeepers, web specialists, and social media strategists.

Location

Roswell, Georgia

Languages

English

What Is BELAY?

BELAY is one of the best virtual assistant companies Reddit users recommend. BELAY has several experts you can choose from to help you handle your workday. The company offers virtual assistance, website maintenance services, social media strategist services, and website maintenance services. All VAs are US-based and completely remote, BELAY will guide you on your journey to finding the best expert for you.

BELAY Pricing

To get started, you can schedule a time to talk with someone on BELAY’s team to define your unique needs. A Client Success Consultant will guide you every step of the way once you sign your custom agreement.

BELAY Best Features

• Experienced and proven team – US-based contractors with proven and tested experience
• Remote work – All work is done remotely, which allows you to save money and time.
• Professionalism – You get one dedicated VA that the company matches you with based on your needs, industry, personality, and working style.
• Always there to meet your needs – In case the dedicated VA doesn’t match your needs, your Client Success Consultant will help you find a new match.
• Security – All contractors sign a Confidentiality Agreement to protect you and your business.
• Perfect matching tool – A customized system to match you to someone equipped to handle everything you need accomplished.

What We Disliked

BELAY will bill you for the hours you haven’t used throughout the month. They do not roll over to the next month.

BELAY User Reviews

BELAY reviews by 156 employees on Glassdoor.com agree the company provides one of the best virtual assistant services out there, earning 4.7 stars on average. Being a BELAY virtual assistant brings satisfaction to employees.
You can also check out several testimonials by some clients on BELAY’s website.

We Recommend BELAY for

• When you need one of the best virtual assistant websites, which has made it to Inc. 5000 six years in a row.
• When you need a guide every step along the way.