Best VoIP Providers in 2021

An easy way to handle communications is pivotal for many a business.

That’s why we tested and reviewed the best VoIP providers in the game.

This is how our review process went:

  • We checked what’s on the market.
  • We then tested the features and available services of each provider.
  • Lastly, we checked the pricing plans and determined the value each company brings to the table.

You’ll find all that info and more in the reviews below.

Best VoIP Providers in 2021

1. Nextiva

94% customer satisfaction and 90% customer willingness to recommend Nextiva are just some of the things the company is well-known for. The constant effort Nextiva puts in has made it one of the best solutions according to most lists for Best Service, Best Culture, and Fastest Growth. FULL REVIEW

  • Ensures proactivity
  • Highly intuitive
  • Automated workflows
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94% customer satisfaction and 90% customer willingness to recommend Nextiva are just some of the things the company is well-known for. The constant effort Nextiva puts in has made it one of the best solutions according to most lists for Best Service, Best Culture, and Fastest Growth. FULL REVIEW

Audio Quality:

Superb

Ease of Use:

Superb

Reliability:

Superb

Call recording:

Yes

2. Grasshopper

Grasshopper gives you the option to keep personal and business calls separate. It’s quite an affordable VoIP option for adding a business line to your personal phone. It will make you look more professional and also credible, due to the custom greetings and extensions. What customers really like is the perk of having new clients auto-texted whenever they miss a call. FULL REVIEW

  • Flexible
  • Affordable
  • Many add-ons
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Grasshopper gives you the option to keep personal and business calls separate. It’s quite an affordable VoIP option for adding a business line to your personal phone. It will make you look more professional and also credible, due to the custom greetings and extensions. What customers really like is the perk of having new clients auto-texted whenever they miss a call. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Superb

Reliability:

Fair

Call recording:

No

3. RingCentral

RingCentral is one of the most popular communication solutions service providers that over time has grown into a comprehensive tool for collaboration by voice, messaging and video conferencing. The interface and the advanced video conferencing features make it even easier to use. One of the best RingCentral Features is the compatibility with integrations and the possibility to create custom code integrations to support the software and enable seamless communication and operations. FULL REVIEW

  • Cloud-based
  • Easy deployment
  • Video conferencing
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RingCentral is one of the most popular communication solutions service providers that over time has grown into a comprehensive tool for collaboration by voice, messaging and video conferencing. The interface and the advanced video conferencing features make it even easier to use. One of the best RingCentral Features is the compatibility with integrations and the possibility to create custom code integrations to support the software and enable seamless communication and operations. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Superb

Reliability:

Superb

Call recording:

Yes

4. 8x8

8x8 may be the best VoIP service for business, thanks to insightful analytics that guarantee safety and security through a global network. About one million users online have put their trust in the services of 8x8, including LikeOakBank, McDonald’s, Regus, and so on. FULL REVIEW

  • Worldwide implementation
  • Highly scalable
  • Very affordable
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8x8 may be the best VoIP service for business, thanks to insightful analytics that guarantee safety and security through a global network. About one million users online have put their trust in the services of 8x8, including LikeOakBank, McDonald’s, Regus, and so on. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Fair

Reliability:

Superb

Call recording:

Yes

5. 1VoIP

1VoIP is the best VoIP for home and business use because of its intuitive and user-friendly interface, affordable pricing, and helpful customer support options. 1VoIP is ideal for businesses that want the flexibility of not being attached to any contract services. FULL REVIEW

  • Lots of features
  • Affordable
  • User-friendly
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1VoIP is the best VoIP for home and business use because of its intuitive and user-friendly interface, affordable pricing, and helpful customer support options. 1VoIP is ideal for businesses that want the flexibility of not being attached to any contract services. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Medium

Reliability:

Superb

Call recording:

Yes

6. Phone.com

Phone.com provides everything you need to put in place an effective communication strategy. You get tons of features to choose from on top of the basic services included in the affordable plans. This allows you to design a custom plan that meets your particular business needs. The superb audio quality and reliability, and the simple navigation make Phone.com an excellent VoIP solution. FULL REVIEW

  • Instant setup
  • Unlimited free updates
  • Comprehensive set of features
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Phone.com provides everything you need to put in place an effective communication strategy. You get tons of features to choose from on top of the basic services included in the affordable plans. This allows you to design a custom plan that meets your particular business needs. The superb audio quality and reliability, and the simple navigation make Phone.com an excellent VoIP solution. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Superb

Reliability:

Superb

Call recording:

Yes

7. GoToConnect

GoToConnect is a communication software that combines a virtual business phone system and a virtual meeting platform. The competitive pricing, flexible plans, and bundles can meet any company’s needs. GoToConnect offers all the necessary features to ensure seamless communication flow across the company that is boosted by free integrations. FULL REVIEW

  • Easy collaboration
  • Flexible pricing model
  • Video call option
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GoToConnect is a communication software that combines a virtual business phone system and a virtual meeting platform. The competitive pricing, flexible plans, and bundles can meet any company’s needs. GoToConnect offers all the necessary features to ensure seamless communication flow across the company that is boosted by free integrations. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Superb

Reliability:

Superb

Call recording:

Yes

8. Unitel Voice

Unitel Voice is a reliable business phone system that offers the possibility for personalized customer greetings. It allows you to add your business number and connect any device to your professional virtual phone system. Unitel services are specifically designed for entrepreneurs who need access to call management from anywhere. On top of this, Unitel Voice offers competitive pricing plans. FULL REVIEW

  • Dedicated manager
  • Quality features
  • No cancellation fees
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Unitel Voice is a reliable business phone system that offers the possibility for personalized customer greetings. It allows you to add your business number and connect any device to your professional virtual phone system. Unitel services are specifically designed for entrepreneurs who need access to call management from anywhere. On top of this, Unitel Voice offers competitive pricing plans. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Medium

Reliability:

Superb

Call recording:

Yes

9. TalkRoute

TalkRoute is a virtual phone system provider that allows frictionless communication. You can access the cloud-based solution on any device and from anywhere, which is perfect for new and small businesses that offer remote working for their staff. What’s more, TalkRoute has all the essential features for call management, customized greetings, and more handy features. Plus, the account restrictions are available for HIPAA compliance. FULL REVIEW

  • Perfect phone numbers
  • Frictionless communication
  • Lots of features
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TalkRoute is a virtual phone system provider that allows frictionless communication. You can access the cloud-based solution on any device and from anywhere, which is perfect for new and small businesses that offer remote working for their staff. What’s more, TalkRoute has all the essential features for call management, customized greetings, and more handy features. Plus, the account restrictions are available for HIPAA compliance. FULL REVIEW

Audio Quality:

Medium

Ease of use:

Superb

Reliability:

Superb

Call recording:

Yes

10. FreedomVoice/Cloud Phone

FreedomVoice/Cloud Phone offers a simple phone system that provides you with the basic and most essential features to ensure you are connected with your customers. Some of the features include unlimited calls and call recording. The company focuses on providing quality audio, availability, and reliability. The setup is pretty straightforward, as you only need to install the phones that will be delivered once you sign up. FULL REVIEW

  • Fast and free setup
  • Unlimited calls
  • High availability and scalability
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FreedomVoice/Cloud Phone offers a simple phone system that provides you with the basic and most essential features to ensure you are connected with your customers. Some of the features include unlimited calls and call recording. The company focuses on providing quality audio, availability, and reliability. The setup is pretty straightforward, as you only need to install the phones that will be delivered once you sign up. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Fair

Reliability:

Superb

Call recording:

Yes

11. MightyCall

MightyCall is a VoIP provider that delivers phone systems that require no hardware, making it relatively easy to use. In addition, it allows freedom to access call management and other voice features from any device and any location. MightyCall is secure and extremely reliable. You can try its services with the free trial and by requesting a demo. FULL REVIEW

  • Fast setup
  • Toll-free and local numbers
  • No hardware required
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MightyCall is a VoIP provider that delivers phone systems that require no hardware, making it relatively easy to use. In addition, it allows freedom to access call management and other voice features from any device and any location. MightyCall is secure and extremely reliable. You can try its services with the free trial and by requesting a demo. FULL REVIEW

Audio Quality:

Superb

Ease of use:

Superb

Reliability:

Superb

Call recording:

Yes

The Best VoIP Services – Detailed Reviews

We at HostingTribunal tested and reviewed the best VoIP providers to help you choose the best voice over IP service for your business.

By taking a close look at the VoIP phone reviews and VoIP providers comparison, you’ll be able to easily choose one from the list of best VoIP service for business owners we have in store for you.

Check them out!

Nextiva
Nextiva

BEST FOR SMALL BUSINESSES & ENTERPRISES

Starting at
$ 19.95 /mo
  • Audio Quality: Superb
  • Ease of Use: Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Ensures proactivity
  • Highly intuitive software
  • Enables remote work
  • Insightful performance tracking
  • Integrations friendly
  • Automated workflows
  • Poor customer support
  • Setup can take a while

What Is Nextiva?

Nextiva is a VoIP company based in Scottdale, Arizona, which focuses on cloud-based communication, providing a voice over IP for businesses. Some of the top products at Nextiva are the VoIP business system as well as the advanced Analytics and Reporting through the Sales and Customer CRM tools. 

Nextiva Pricing

  • Essential: $19.95 (per user per month), including unlimited calling within the US/CA, 1000 toll-free minutes, etc.
  • Professional: $20.95, including unlimited business SMS, 2500 toll-free minutes, unlimited calling within the US/CA.
  • Enterprise: $27.95, including 10,000 toll-free minutes, unlimited virtual fax, unlimited business SMS, unlimited calling within the US/CA.

Nextiva Best Features

  • Global access: Nextiva solutions enable users to work remotely wherever they are and ensure a reliable connection over multiple devices.
  • Simplicity: The software solution is straightforward and easy to use thanks to the smart tools designed to provide excellent customer support according to business VoIP reviews.
  • Productivity: Collaborative tools will ensure productivity, even if your business is located in multiple locations.
  • Analytics: Insightful performance tracking over your staff and your business operations
  • Built-in CRM features: Will provide you with customers’ profile information.
  • Easy integration: The phone system integrates with other tools such as Slack, WhatsApp, Skype, various helpdesk software, and more.
  • Automation: Ability to create easy workflow automation with trigger actions and processes

What We Disliked

  • The onboarding and training process is quite lengthy. 
  • No photos with SMS texting
  • High cancellation fee
  • High cost for premium features
  • Only 30-day storage of recordings

Nextiva User Reviews 

  • Users at Capterra give Nextiva a 4.3-star rating. Most of the 165 user reviews find Nextiva to be best for anyone who needs a robust, secure, and reliable phone system. 
  • 245 user reviews at G2 rank Nextiva highly, giving it 4.5 out of 5 stars. Some of the most common comments by users are the following: “Nextiva is a game changer,” “easy to set up,” “best VoIP service for a great price,” etc.

We Recommend Nextiva for 

  • Businesses that need a UCaaS solution. Once a business signs up, it will get on-demand support and custom configurations. Other than that, Nextiva offers Private Branch Exchange (PBX) SIP trunking.
  • Small businesses and enterprises. Nextiva plans can accommodate various business setups based on their requirements.
Grasshopper
Grasshopper

BEST BUSINESS VoIP SERVICE FOR MID-SIZED COMPANIES

Starting at
$ 29 /mo
  • Audio Quality: Superb
  • Ease of Use: Superb
  • Reliability: Fair
  • Call Recording: No
  • Flexible
  • Affordable
  • 7-day trial
  • Many add-ons
  • 24/7 support access
  • Limited advanced features
  • Video call unavailable
  • Requires existing landlines or mobile phones

What Is Grasshopper?

Grasshopper offers virtual phone numbers and systems for small and medium-sized businesses. You can use all your existing devices to receive your business calls and handle all your business communication.

Grasshopper Pricing

  • Solo: $29 (per month), including a local or toll free number with up to 3 extensions, unlimited domestic voice minutes, unlimited text messaging and read-your-voicemail (transcription).
  • Partner: $49, including 3 local or toll free numbers with up to 6 extensions, unlimited text messaging, unlimited domestic voice minutes, and read-your-voicemail (transcription).
  • Small Business: $89, including 5 local or toll free numbers with unlimited extensions, all the other basic features are unlimited as well. 

Grasshopper Best Features

  • Affordable: Grasshopper offers affordable pricing, so even freelancers and new business owners can subscribe to its services.
  • Availability: The service is available on a desktop and via a mobile app, which allows you to do business from anywhere.
  • Personal touch: With Grasshopper, your business will benefit from customized greetings to your customers.
  • No additional device will be needed for using Grasshopper services.
  • 24/7 support via phone, email, Twitter, Facebook, and chat
  • Extra features: Besides the basic features, Grasshopper offers add-ons to further suit your specific needs, whether that’s a dedicated receptionist, extra numbers, international calls, and more.
  • Free trial: 7-day trials to test Grasshopper’s features and decide whether it meets your business needs. 

What We Disliked

  • Limited advanced features 
  • No video call 
  • You will need existing landlines or mobile phones.

Grasshopper User Reviews 

  • Based on 116 user reviews at G2, Grasshopper has earned 4.1 stars out of 5. Some of the comments by users are the following: “great service for small businesses,” “good platform for a business phone number,” “makes the leap from landlines to mobile simple.” However, not everyone is thrilled, with one user describing Grasshopper as “one of the worst VoIP providers.
  • At Capterra, users have given Grasshopper a 4.5-star rating based on 292 reviews. They say Grasshopper is the best VoIP for small business owners, where the needs of small businesses are met effectively.

We Recommend Grasshopper for

  • Freelancers and small business owners who want to focus on the essential business tasks and what matters most for the growth of their businesses 
  • When you need a dedicated professional phone line with custom greetings
RingCentral
RingCentral

BEST FOR COLLABORATION FROM ANYWHERE

Starting at
$ 19.99 /mo
  • Audio Quality: Superb
  • Ease of Use: Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Free demo Cloud-based
  • Easy deployment
  • Allows integrations
  • Video conferencing
  • Flexible pricing
  • Hardware will cost you extra
  • Not such an intuitive workflow

What is RingCentral?

RingCentral is a comprehensive communication solution provider for small businesses and enterprises. It offers a range of solutions for various industries, including healthcare, retail, education, financial services, high-tech, nonprofit and more. Moreover, its solutions are suitable for remote working and customer service, cloud phone system and video conferencing.

RingCentral Pricing

  • Essentials: $19.99, including up to 20 users, team messaging, document sharing, unlimited calls and texts in the US/CA, voicemail-to-text.
  • Standard: $24.99, including no limit on the number of users, phone numbers in over 1000 countries, unlimited Internet fax, unlimited audio conferencing, video conferencing, 24/7 support, integrations with GSuite, Slack, etc.
  • Premium: $34.99, including automatic call recording, up to 8 digit extensions with site codes, multi-site admin and management, video meetings with up to 200 participants, real-time analytics, industry-specific integrations, popular CRM integrations, cloud storage systems integrations, developer platform and custom integrations, hot desking, advanced call handling, etc.
  • Ultimate: $49.99, including everything from the premium package, as well as device status reports, unlimited storage, device status alerts.

RingCentral Best Features

  • Free demo: By signing up, you can get a free full product demo to test RingCentral features.
  • Cloud-based: You can replace an outdated on-premise phone system with a cloud-based phone system that allows access from anywhere.
  • Easy deployment: The software allows you to easily set up new teams and assign users anywhere in the world within minutes.
  • Allows integrations: Developers have access to add integration that will allow seamless communication across all your communication channels as well as other operational softwares. You can also build your own custom integrations.
  • Video conferencing: Flexible plans that provide video conferencing with up to 200 people per call, plus updated conferencing features such as screen sharing and messaging
  • Flexible pricing with the option to add additional vanity numbers, toll-free, international or local numbers. 

What We Disliked

  • Certain features cost extra
  • Some pricing plans have limited features

RingCentral User Reviews

  • At Capterra, RingCentral has a 4.2-star mark out of 822 user reviews. Customers say RingCentral is best for companies of any size, starting from 2 up to 1000+ employees. 
  • According to 296 G2 user reviews, RingCentral has earned a 3.8-star ranking. Some of the most common comments by users are: “best VoIP system”, “nice when you know how to use it”, “works anywhere and super simple”.

We Recommend RingCentral for 

  • Small businesses that want to offer remote working to their staff
  • Enterprises that need a comprehensive software communication solution that allows better collaboration
8x8
8x8

MOST AFFORDABLE PHONE SYSTEM SERVICES

Starting at
$ 12 /mo
  • Audio Quality: Superb
  • Ease of Use: Fair
  • Reliability Superb
  • Call Recording: Yes

What Is 8×8?

8×8 is an all-in-one communication app that offers a secure communication platform for your business. This voice over IP business phone service offers unlimited nationwide calls, video conferencing, chat, and a dedicated phone number.

8×8’s motto is to integrate voice, video, chat, and enterprise-class API solutions into a global and reliable communications platform.

It allows people to be more productive and connected no matter where they are in the world. 

8×8 Pricing

  • 8×8 express – small business phone system: $12 (per user per month)
  • X2 – all-in-one voice, video & chat: $25
  • X6 – Contact Center basics with analytics and collaboration: $115

8×8 Best Features

  • Availability: It features all communications channels that small businesses’ need for calling, mobile, and conferencing.
  • Application: It’s suitable for a wide range of industries, including business services, accounting, education, financial services, government, healthcare, manufacturing, retail, and transportation.
  • Add-ons: It supports adding integrations (Microsoft Teams, Slack, GSuite, Telegram, live chat software, and more) to your communication ecosystem.
  • Global: 8×8 solutions can be deployed around the world for maximizing your communication investments.
  • Customer service: It enables you to build a better customer experience with solutions for omnichannel routing, contact center analytics, workforce and customer management, and engagement.
  • Affordable: 8×8 is offered at a competitive price compared to its competitors, but it provides excellent solutions and services.

What We Disliked

  • Limited number of video conferencing participants unless you have a subscription that allows a larger number
  • Unintuitive user experience

8×8 User Reviews 

  • 8×8 has the same 4.0-star rating on G2 from over 40 users. Some of their comments are the following: “a great option for video meetings and conferences,” “on par with Teams and Zoom,” “the foundation of a great service.”
  • According to 23 user reviews at Capterra, 8×8 has earned a 3.8 star ranking. Over 1M users praise this voice over IP phone provider for the seamless integration and flexibility it offers for any business. 

We Recommend 8×8 for 

  • Small businesses looking for an affordable price 
  • Large enterprises that require large-scale solutions
1VoiP
1VoiP

BEST HOME VIRTUAL PHONE SYSTEMS & VoIP FOR BUSINESS

Starting at
$ 8.97 /mo
  • Audio Quality: Superb
  • Ease of Use Medium
  • Reliability: Superb
  • Call Recording: Yes
  • Respectable feature set
  • Affordable price
  • Straight-forward interface
  • Cloud-based solution
  • Limited features
  • Lacks optimization options
  • Lacks configurations options
  • No mobile functionality

What Is 1VoIP?

1VoIP offers a residential VoIP service and business VoIP. While covering all the fundamental features, it also comes with an affordable price. Additionally, 1VoIP offers are cell phone forwarding to personal audio attendants. The month-to-month billing option is one of the perks, and it’s ideal if you want to avoid a long term commitment.  

1VoIP Pricing

  • Residential – $8.97 per month, including an all-inclusive service for your home, three plans you can choose from and premium features.
  • Business VoIP – $14.97 including 99.999% uptime, expert assistance and big business features.
  • SIP Trunking – $29.97 enables you to connect your own phone system, including unlimited simultaneous calls and quad redundant switching.

1VoIP Best Features

  • Fully redundant switching centers: Ensure zero downtime and absolute reliability
  • Industry knowledge: 30+ years of experience in telecommunication and 10 years in the VoIP business
  • Solid basic communication features and call management
  • Global: A virtual phone system intended for residential use with various features, including unlimited international calls to 30 
  • Flexible pricing plans and no long term agreements allow you to test whether the solutions will meet your requirements.
  • Customer support: 1VoIP offers business solutions and 100% US-based support available 24/7

What We Disliked

  • Fewer configuration and optimization options than with other solutions
  • Doesn’t include features such as web-based SMS and video conferencing

1VoIP User Reviews 

  • GetVoIP users rate 1VoIP at an average of 4.4 stars. Some of their comments emphasize that it’s a “great affordable service with great customer service” and that it’s an “easy service with a lot of useful features.”
  • Out of 252 user reviews left on WhichVoIP, this VoIP provider got an average of 4.5 stars. Around 87% of the users would recommend 1VoIP to others.

We Recommend 1VoIP for

  • When you need virtual phone systems for your home, due to the flexible and affordable pricing plans with great call features 
  • Businesses of various sizes and with different needs
Phone.com
Phone.com

MOST COMPREHENSIVE COMMUNICATION SOLUTION

Starting at
$ 12.99 /mo
  • Audio Quality: Superb
  • Ease of Use: Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Immediate setup
  • Web-based administration
  • Unlimited free updates
  • Hardware-free
  • Cloud-based
  • Comprehensive solution
  • Analytics cost extra
  • Video conferencing costs extra

What Is Phone.com?

Phone.com is a highly adaptable solution that provides VoIP services to small business owners and entrepreneurs. Because of its comprehensive reporting and analysis, Phone.com is used by enterprises such as SnapEngage, MouseFlow, and ESPN. Phone.com is one of the business VoIP providers that will help you work more efficiently from anywhere. 

Phone.com Pricing

  • Base account: $12.99 (per month), including 300 monthly minutes, 2,000 minutes, local or toll-free number, 40+ standard features.
  • Plus account: $19.99, including 500 monthly minutes, 3,000 text messages, premium hold music, voicemail to text, 40+ standard features, local or toll-free number.
  • Unlimited extension: $29.99, including unlimited monthly minutes, unlimited text messages, 40+ standard features, premium hold music, voicemail to text, 1 base video meeting host, local or toll-free number. 

Phone.com Best Features

  • Application: Works on every device, including physical phones, mobile devices, and softphones
  • Variety of features: Conferencing, texting, sophisticated call session management, and more tools that will make your communication system equivalent to a large enterprise
  • Constant updates: Free software updates to keep you up-to-date with the recent developments
  • Availability: Your can access your communication infrastructure via a web browser that gives you an overview of all available tools and operations.
  • Easy to use: No special hardware is required for setting up, so you’ll be able to use the services immediately.
  • No contract: The services are offered with no long term contracts and agreements.

What We Disliked

  • Video conferencing is available at an additional cost, unlike with most other providers.

Phone.com User Reviews 

  • At Capterra, Phone.com’s rating is 4 out of 5 stars. According to the reviews, Phone.com is one of the best VoIP service for small business options. 
  • Out of 13 G2 user reviews, Phone.com has earned a 3.8-star ranking. Users describe it as a “great virtual phone system for a small price,” a “very useful tool,” and “the cheapest VoIP business phone service.

We Recommend Phone.com for 

  • Entrepreneurs and growing businesses that require an all-in-one communication system solution to provide excellent customer support. Phone.com allows you to choose which features you need and won’t charge you for services you’re not using. This makes it a fantastic option for small businesses.
GoToConnect
GoToConnect

BEST SINGLE CLOUD-BASED COMMUNICATIONS PLATFORM

Starting at
$ 29.95 /mo
  • Audio Quality: Superb
  • Ease of Use Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Seamless collaboration
  • Flexible pricing
  • Cloud-based
  • Integrated video conferencing
  • Drag-and-drop automation
  • Free integrations
  • Limited enterprise management
  • Missing API customizations

What Is GoToConnect?

GoToConnect is a combination of the Jive virtual business phone system and virtual meeting software. This cloud-based platform offers you features for calling and video conferencing. GoToConnect has competitive pricing and unified communications.

GoToConnect Pricing

  • Tier 1: $29.95 (per month) – 1 to 4 users
  • Tier 2: $25.95 – 5 to 9 users
  • Tier 3: $23.95 – 10 to 24 users
  • Tier 4: $21.95 – 24 to 49 users
  • Tier 5: $19.95 – 50+ users
  • Tier 6: custom made by contacting GoToConnect – 100+ users

The features for all the pricing plans are the same, the only difference is within the number of users. All of the pricing plans include:

Voice features: Cloud PBX, custom hold music, dial plan editor, international calling

Call management features: Call routing, caller ID, do not disturb, find me/ follow me

Call center features: Advanced ring strategies, Pre-call announcement, unlimited call queues, wait time announcement

Video conference features: 250 meeting participants, up to 25 HD video feeds, one-click screen sharing, personal meeting rooms

GoToConnect Best Features

  • Wide applicability: Allows seamless collaboration through multiple devices
  • Affordability: The flexible pricing plans and bundles will allow you to find suitable solutions for your setting.
  • Remote access: GoToConnect is a cloud-based VoIP solution that enables your staff to work remotely.
  • Efficient: The integrated video conferencing makes the communication channel switch easy and effortless while enhancing the business operations’ efficiency.
  • Automation: Drag-and-drop automation editor provides an intuitive way to map out your customers flow and deliver excellent service.
  • Add-ons: The GoToConnect license includes integrations at no extra cost.

What We Disliked

  • Somewhat unsatisfactory enterprise management features

GoToConnect User Reviews 

  • 623 users on G2 give this top VoIP provider an average of 4.5 stars. Many say they “would recommend, but it is a little clunky,” it’s a “good solid platform,” and an “excellent service provider.”
  • GoToConnect has a 4.5-star rating on Capterra based on 563 user reviews. Users single out GoToConnect as the best VoIP phone service for businesses of all sizes with communication and collaboration needs.

We Recommend GoToConnect for

  • Businesses of all sizes 
  • When you need the same features on all plans
Unitel Voice
Unitel Voice

BEST FOR STARTUPS & SMALL BUSINESSESES

Starting at
$ 9.99 /mo
  • Audio Quality: Superb
  • Ease of Use: Medium
  • Reliability: Superb
  • Call Recording: Yes
  • US-based support
  • Cloud-based solution
  • A dedicated manager
  • Industry-leading network
  • Quality and reliability
  • No cancellation fees
  • Extra fancy features
  • Unintuitive software
  • Difficult when learning the software on your own

What Is Unitel Voice?

Unitel Voice is a VoIP company that aims to help startups find a toll-free number, acquire a professional auto attendant, and manage a virtual PBX from their phone. Unitel Voice stands out from many other VoIP phone providers thanks to excellent customer support, straightforward pricing, and network reliability.

Unitel Voice Pricing

  • Start-up: $9.99 – including 1 phone number, 500 monthly minutes, 1 to 3 users, mobile app, etc. 
  • Unlimited: $29.99 – including 1 phone number, unlimited minutes, unlimited users, mobile app, etc. 
  • Office: $49.99 – including 1 phone number, 1 to 5 users, unlimited minutes, all VoIP devices, etc. 
  • Custom – according to your preference and the features you need.

Unitel Voice Best Features

  • Cloud-based solution: no need for complex, high-cost technical equipment
  • Dedicated manager: get support for your business needs right from the start 
  • Industry-leading network quality and reliability safeguarded by senior-level engineering staff available 24×7
  • No cancellation fees for any plan you’ve subscribed to and no long-term contracts.
  • 30-day trial
  • Basic plus extra features: if you want to provide your customers with a superb experience, there is plenty to choose from

What We Disliked

  • Somewhat difficult to use

Unitel Voice User Reviews 

  • At Capterra, Unitel Voice has a 4.7-rating based on 20 reviews. Users like Unitel because it’s a cloud- and mobile-based solution that can help you to schedule, track, forward, or block calls through a virtual phone system.
  • There are only 3 user reviews on G2, giving Unitel Voice an average rating of 4.3 stars. 

We Recommend Unitel Voice for  

  • When you need the best VoIP phones for small business settings. 
  • Entrepreneurs who are looking for affordable and flexible pricing plans, as well as an easy setup that requires no hardware.
TalkRoute
TalkRoute

BEST VIRTUAL PHONE SYSTEM

Starting at
$ 19 /mo
  • Audio Quality: Medium
  • Ease of Use: Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Perfect phone numbers
  • Frictionless communication
  • Tons of essential features
  • Affordable pricing
  • Free trial
  • No video conferencing
  • No integrations

What Is TalkRoute?

TalkRoute offers you an option to manage incoming business calls. Some of the features include forwarding calls to a cell phone and creating prompts for various devices. TalkRoute is the best VoIP for business because it enables you to get the perfect phone number for you. This includes toll-free numbers, local numbers, number porting, and more. 

TalkRoute Pricing

  • Basic: $19 (per user per month), including unlimited calls, 1 local and toll-free number, 500 messages, unlimited call forwarding and routing, desktop and mobile apps, 24/7 support, caller ID name, custom greetings, etc. 
  • Plus: $39, including 2 local and toll-free numbers, unlimited calls, unlimited text messaging, 3 account users, 3 voice mailboxes, unlimited call forwarding and routing, live call transfer, single digit extensions, live call transfer, etc.
  • Pro: $59, including 3 local and toll-free numbers, unlimited calls, unlimited messages, 10 account users, 10 voice mailboxes, unlimited call forwarding and routing, unlimited multi digit extensions, voice studio, scheduled call forwarding, etc. 
  • Enterprise: $99, including 5 local and and toll-free numbers, unlimited calls, unlimited messages, 20 account users included, 20 voice mailboxes, unlimited call forwarding and routing, unlimited multi digit extensions, custom integrations, account management, voice studio, etc.

TalkRoute Best Features

  • Variety: Ability to choose the perfect phone number for your business. You can choose from tool free numbers, vanity numbers, 800 numbers, and local numbers. Or you can simply keep yours if you already have one.
  • Flexibility: Enables you to turn your mobile devices and desktop into an enterprise-level virtual phone system
  • Availability: macOS, Windows, Linux, iOS, and Android
  • Extras: Tons of essential features for a business, including text messaging, caller ID, and more
  • Affordable pricing and a free trial to test TalkRoute services before you decide to subscribe

What We Disliked

  • No webinars or video conferencing
  • Other VoIP vulnerabilities include a lack of integrations. 

TalkRoute User Reviews 

  • At G2, TalkRoute has earned a 4.9-star rating based on 12 reviews. Users praise it for the excellent VoIP business phone services and superb customer service.
  • Capterra users give TalkRoute a 4.4-star rating based on 14 user reviews. 

We Recommend TalkRoute for

  • When your staff is accustomed to working operations that include traveling or remote work 
  • When you’re looking for affordable and flexible pricing
  • New and small businesses
FreedomVoice/Cloud Phone
FreedomVoice/Cloud Phone

BEST SIMPLE PHONE SYSTEM FOR SMALL BUSINESS

Starting at
$ 29.95 /mo
  • Audio Quality: Superb
  • Ease of Use: Fair
  • Reliability: Superb
  • Call Recording: Yes

What Is FreedomVoice/Cloud Phone?

FreedomVoice/ Cloud Phone is a simple virtual phone system provider that offers basic features for effective call management. Unlimited calls are just one of the perks. Freedom Voice’s Cloud Phone is an example of cloud hosted VoIP providers

FreedomVoice/Cloud Phone Pricing

  • Plug-and-play: $29.95 (per month)
  • Simply pay 3.9¢ per minute for additional minutes

FreedomVoice/Cloud Phone Best Features

  • Easy to use: All you need to start using Cloud Phone service is a business-grade connection. You won’t have to install any software.
  • Unlimited calls to the US, Canada, Puerto Rico, and the US Virgin Islands at no additional cost
  • Global: Available mobile app that will allow you to stay in touch wherever you are
  • Space for growth: Ability to scale up according to your business needs as your business grows
  • Success guarantee: Multiple redundant data centers ensure high availability by maintaining 99.99% uptime.
  • Exclusive top carriers in North America that provide crystal clears calls

What We Disliked

  • No video conferencing or webinar features. 
  • Customer service limited to working hours 
  • No pricing plans are listed on the website apart from the entry plan.

FreedomVoice/Cloud Phone User Reviews

  • On Yelp, Freedom Voice has earned a 4.0-star rating out of 45 user reviews. Users state they’ve “been using Freedom Voice for 10 years and it still is the best VoIP service for us,” and “their customer service answered all of our questions quickly and efficiently.”
  • Users at TrustPilot have given the service a 4.8-star ranking. About 87% of the 900 users say that Freedom Voice offers an excellent service. 

We Recommend FreedomVoice/Cloud Phone For 

  • Small businesses 
  • Businesses that need to scale
MightyCall
MightyCall

SUPER FAST & EASY PHONE SYSTEM FOR SMALL BUSINESS

Starting at
$ 29.99 /mo
  • Audio Quality: Superb
  • Ease of Use: Superb
  • Reliability: Superb
  • Call Recording: Yes
  • Easy setup and use
  • Toll-free and local numbers
  • No per-user charges
  • No hardware needed
  • Limited number of minutes
  • Limited plan features

What Is MightyCall?

MightyCall is a phone system VoIP provider designed for small businesses. It’s cloud-based and allows access from any device and from anywhere. MightyCall is known for offering world-class security and reliability, including zero downtime, AWS data protection, secure payment processing, and more. 

MightyCall Pricing

  • Basic: $29.99 (per month), including 1000 minutes, 2 toll free or local numbers, unlimited users, text messages, 10 clients in the contact book.
  • Standard: $39.99, including unlimited minutes, 5 toll free or local numbers, unlimited users, text messages, call recording, voice to text, presence indicator, unlimited clients in the contact book, desk phones and softphones. 
  • Ultimate: $99.99, including unlimited minutes, 10 toll free or local numbers, unlimited users, unlimited numbers in the contact book, text messages, call recording, voice to text, presence indicator, desk phones and softphones, API, high priority support, voice studio recording. 

MightyCall Best Features

  • Availability: Ability to receive and make calls on any device of your choosing
  • Security: Secure connection employing Premium (EV) SSL Certificates with 256-bit encryption
  • Success guarantee: Zero downtime or superb reliability to ensure your customers can always reach you
  • Renown VoIP provider: Award-winning telecommunication services provider.
  • Enhanced productivity: A set of collaborative features will help ensure your staff stays productive and proactive.
  • Easy to use: A fast and easy to use phone system designed for small businesses 

What We Disliked

  • The lowest-cost plan comes with a limited number of minutes.
  • You have to upgrade your plans to get a desktop app and voicemail transcription.

MightyCall User Reviews 

  • Based on 18 user reviews on G2, MightyCall has a 4.2-star ranking. Users point out it’s “a robust option for small businesses,” “simple and easy to get up and running, but don’t expect the world.”
  • On Capterra, 77 users have left a review of this VoIP for business professionals, with 3.8 stars on average. They agree it’s a very good VoIP phone service for business owners with an iOS or an Android device. 

We Recommend MightyCall for 

  • Small businesses in need of easy to set-up and use phone system solutions that include toll-free and local numbers 
  • Anyone who doesn’t want to deal with hardware

Great VoIP Providers that Didn’t Make the Cut

When it comes to the best VoIP providers, there are some companies that offer excellent features but couldn’t quite make our list. We thought we should still spare a couple of words for them, as their services are really worth it.

Here’s the scoop:

Ooma VoIP is a small business VoIP service. It could be your hosted VoIP services option if you want to work from home or anywhere while staying connected to the things that matter most to you. There are two options you can choose from – business (VoIP phone services that can be customized to businesses of any size) or residential (the internet phone service that offers smart security solutions to keep you connected).

Intermedia Unite is an integrated collaboration and communication platform for SMBs that combines a PBX phone system, chat, screen sharing, file management, and video conferencing. This private VoIP service believes the tools on offer should be easy to use, focusing on interaction and high performance. Features include Quality of Service (QoS) guarantees such as increased productivity and collaboration, reliability, lower costs, business continuity, as well as simplified scaling and management. 

Vonage

Vonage has a good claim to being the best residential VOIP service in 2020. It’s affordable and reliable, with excellent call quality and a simple setup. The starting personal plan includes unlimited calls in the US, Mexico, Canada, and Puerto Rico. Business plans are also available. You can also use Vonage via mobile apps for iOS and Android.

Freshworks

Freshworks offers Freshcaller software, a virtual phone system that is completely cloud-based and requires no hardware. The setup is simple, and you can access call management on any device, including Windows, Mac, iOS, and Android. The mobile app allows you to handle voice calls seamlessly.

DialPad

DialPad is a cloud-based comprehensive communication software that includes a video phone system and video conferencing. You can test the features of the business phone system with a 14-day trial. The phone system is designed to support your staff when working remotely via desktop and mobile apps. It also allows integrations. 

How We Ranked the Best VoIP Providers

We ranked the best VoIP providers by analyzing a dozen service providers available on the market. Our analysis followed a five-step examination of the key performance features as well as the benefits of subscribing to the service. We compared the pricing plans and included user insights. 

Take a detailed look below:

  • Features – Not all VoIP service providers offer the same features. Some of them are exclusively focused on providing virtual phone systems, while others have grown to provide a comprehensive communication platform.
  • Services – Different VoIP providers have designed their services to meet the needs of various users. A few providers offer essential features and are intended for residential, use, freelancers, and small businesses. Others are designed to provide complete communication services for medium-sized businesses and enterprises.
  • Pricing – When it comes to pricing, we compared the pricing plans of different internet phone service providers and what features they include. We checked if they offer trials, and we compared the flexibility of the subscriptions – whether they’re short-term or if only long-term contracts are offered.
  • User Reviews – We checked what users think about the IP phone service setup, whether the software is intuitive, what kind of customer support it offers, and how reliable the phone systems are.
  • Evaluation and review – We gathered all the data in concise overviews for each VoIP provider, with several points from which you can quickly get a clear picture of the provider’s suitability to your particular requirements.

What Is VoIP?

Simply put, VoIP (Voice over Internet Protocol) is a way to establish voice communication in a secure, reliable, and high-quality manner. VoIP providers ensure that your business will always be reachable and available and provide tools for you to manage all your calls. 

This is possible by installing hardware or by establishing a connection via software or cloud-based service. With the latter VoIP systems solution, you get access to your call management from any device you like and complete freedom to work remotely. 

Who Uses VoIP Systems?

Various types of businesses, entrepreneurs, and freelancers that want a professional phone number all use VoIP. 

VoIP providers offer services to make your business sound professional and streamline your communication for you to focus on the core business operations. Small and medium businesses, as well as large enterprises, also use VoIP companies to design their powerful customer service strategies and ensure the effectiveness of their staff communication. VoIP systems can also be for residential use.

How Can VoIP Systems Boost Your Business?

Whether you’re a new and growing business or an established enterprise, making sure you’re always reachable should be one of the key priorities. No matter if your business is product- or service-oriented, it relies on constant communication between your stakeholders. 

Now:

The best business VoIP offers solutions to help you design a comprehensive communication strategy that will ensure all your customers’ needs are addressed. What’s more, they’ll make sure your internal staff communication facilitates high levels of productivity and efficiency, thanks to advanced call analytics, call management, CRM, and more.

Wrap Up

If you’re looking for a secure, reliable, and high-quality phone system for your business, you’ll need one of the top VoIP providers

To make your life easier:

We reviewed the leading small business phone service providers and the best solutions for large enterprises. Even if you’re a freelancer or you’re just looking for the best residential VoIP service, you’ll find plenty of options on our list.Our insightful reviews provide you with all the necessary performance criteria info that will help you filter through the best VoIP service providers in 2020 and easily select the suitable provider for you from the best VoIP providers available on the market.

FAQ

What Is the Best VoIP Service for Home?

If you’re looking for internet phone service for home, 1VoIP offers three different residential plans for you to choose from depending on your needs. With all three, you get unlimited incoming minutes, premium features, and hardware. You can also choose a plan with limited or unlimited minutes to North America. 

Other providers, like Vonage, also offer affordable and convenient home VoIP phone service

What Is the Best VoIP App?

Some of the best business VoIP phone service providers that offer a VoIP app as part of their phone system solution are Nextiva, 8X8, Phone.com, Mightycall, Talkroute, UnitelVoice, and GoToConnect.

Which Is the Cheapest VoIP Provider?

When it comes to cheap VoIP service, you should consider your phone system requirements first and filter the service providers according to their suitability to your needs. Phone.com and 8X8 offer some of the most competitive prices on the market.

Which Is the Best UK VoIP Service Provider?

If you are looking for the UK’s best VoIP service in 2020, you should consider 8×8 and GoToConnect. Both VoIP carriers offer similar sets of services and features, as well as comprehensive cloud-based communication strategies. 

This includes a phone system with voice and call management features as well as video conferencing. You can use both services on any device that supports Windows, iOS, Mac, and Android. Besides the solutions for enterprises, 8×8 and GoToConnect are suitable for small business VoIP providers because of their competitive pricing. All this easily makes them two of the best VoIP providers across the board, not just in the UK.